Membership Refunds and Cancellation Policy
CANCELLATIONS
As always, your membership is flexible! You are welcome to request an upgrade, downgrade, cancellation, or place your membership on hold for up to 3 months each year. In our new software system, we will need your written request for any changes 30 days prior to your scheduled draft. This will give us the necessary administrative time to make your requested change before the system schedules your next payment.
REFUNDS
Membership refunds are only permitted when there are extenuating circumstances that limited you from notifying the YMCA of your cancellation. These would need to be accompanied by proper documentation (i.e. doctor’s note).
If you were incorrectly charged due to the YMCA’s failure to cancel or put the membership on hold, a full refund will be given as long as the refund is accompanied by proper documentation (i.e. hold form, cancel form, email, etc). Under these circumstances, the YMCA will not refund more than six months of membership at any given time.
In the case that you receive a scholarship through our YMCA Flexible Pricing program and you have been alerted that your rate will be expiring and have failed to provide renewal documentation, no refund will be given.
Program Refunds and Cancellation Policy
We want you to love your program! If you are not satisfied in the first two weeks of the session, you can request to unenroll and will receive a full refund. After 2 weeks from the program start date, no refunds will be issued.
Gymnastics Team
- A 60 day notice is required for all cancellations
- If there is a medical issue preventing your child from participating, a doctor’s note must be accompanied with the cancellation.
- Aside from internal registration errors or errors upon cancellation, refunds are not allowed for gymnastics team tuition.
